How to Master Tough Conversations and Deal with Difficult People – August 26

  • Free Onsite
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  • Same Day

Some conversations are tough – tough to think about and tough to have. But the really tough bit is often overlooked. It’s getting the result you’re really after and, at the same time, ending up looking good. So it’s no wonder we sometimes put them off, and sometimes for far too long. Maybe you need to speak up to someone in authority. Maybe you need to tell someone you’re not happy with their behaviour. Maybe you need to raise a personal issue with someone. Or maybe you need to deliver bad news.

But whatever it is, there are sets of strategies you can use to make sure you say what needs to be said, things run smoothly and you get the outcome you’re after.On the other hand, dealing with difficult people can be annoying, frustrating and painful. Although there are 52 types of difficult people, they all have one thing in common. And knowing this allows us to implement a modern approach with modern strategies. Assertiveness or, more specifically, diplomatic assertiveness and the use of Personal Conversation scripts, are at the heart of Mastering Tough Conversations and of Dealing with Difficult People. You will take away from this webinar a set of down-to-earth, practical strategies you can immediately use in the workplace, at home and in your social and personal life.

Three Key Learning’s

1. Easy to use Frameworks for Mastering Tough Conversations, Dealing with Difficult People and How to be Diplomatically Assertive.

2. A set of Guiding Principles you can apply to every situation.

3. A set of down-to-earth practical strategies you can immediately use as soon as you leave the webinar.

Speaker – Mark McPherson

Mark has more than 40 years experience and he’s proud of it. He’s been a team member, a team leader, a manager and a manager of managers. He’s been a Tourist Guide, Science Teacher, Lecturer (Health Education and Behaviour Management), Senior Education Officer (TAFE Drug and Alcohol Education Program and NSW Board of Studies), Senior Health Promotion Officer, HIV/AIDS and Sexual Health Coordinator and Manager of Professional Development (NSW Heath), and Team Leader (Drug Programs Coordination Unit, NSW Police). He‘s been independent program evaluator, researcher, instructional designer and educator. Mark helps business owners, managers and employees, at all levels of all organisations, Master Tough Conversations, Deal with Difficult People and Create Workplaces where People Work Together in Harmony. Mark has formal qualifications in science, health, education and psychology – MEd, BSc, GradDipEd, GradDipHealth, GradDipPsych & DipHypn.

Online Event Details

Wednesday 26th August 2020 – 6pm – 7:30pm

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